The Challenge
As a global leader in recruitment process outsourcing (RPO) and talent consultancy, Robert Walters supports a wide portfolio of clients with demanding hiring targets and service-level agreements.
Like many large-scale RPO providers, the organisation continually onboards junior recruiters into client accounts while maintaining delivery standards across complex, technical, and high-volume markets. However, senior recruiters were spending a significant amount of time answering questions, filling knowledge gaps, and supporting junior team members — time that could otherwise be spent on revenue-generating activity and client delivery.
Robert Walters needed a scalable, on-demand enablement solution to:
- Accelerate junior recruiter onboarding
- Provide consistent technical and recruiter training
- Offer real-time support without pulling senior talent off the floor
- Capture and share market insights to strengthen business development conversations and proposals
The Partnership
To achieve this, Robert Walters partnered with TA.guru to create an always-on Recruiter Enablement and Knowledge Support System that upskilled recruiters, freed senior capacity, and built a culture of knowledge sharing.
The collaboration delivered five core services:
- Recruiter Support Desk – A live, on-demand triage function where recruiters could ask questions, request guidance, and get immediate expert support.
- Technical Training – Simplified, role-specific modules and explanations to help recruiters confidently understand IT and digital hiring needs.
- Recruiter Training & Microcoaching – Short, interactive coaching sessions to strengthen sourcing, screening, and candidate engagement skills.
- Business Development Support – Access to insights, role intelligence, and industry data to help consultants prepare for client meetings and proposals.
- Dynamic Market Insights – Ongoing updates on talent trends, availability, and compensation, helping recruiters speak credibly with both candidates and clients.
Together, these services provided a scalable learning and knowledge ecosystem, enabling recruiters to ramp faster, operate more independently, and continuously learn without slowing senior productivity.
The Impact
Faster onboarding and performance
New recruiters were able to ramp into client delivery more quickly, using TA.guru’s training, support desk, and technical modules to fill knowledge gaps independently.
This reduced time-to-productivity and improved confidence when engaging with both candidates and clients.
Senior focus on revenue
By routing day-to-day recruiter questions through TA.guru’s support desk, senior consultants reclaimed valuable time to focus on revenue-driving work — client delivery, relationship management, and business development.
A knowledge-first culture
Recruiters at all levels began adopting a knowledge-first mindset, leveraging TA.guru not just for role information but to improve candidate sourcing, client engagement, market mapping, and intake meetings.
A growing corporate knowledge base
Over time, TA.guru captured recruiter queries, role learnings, and market data — creating a shared organisational resource that continues to evolve and benefit future projects and new hires.
Key Results
- 🚀 40–50% faster time-to-productivity for new recruiters
- 💬 Recruiter support desk resolved 200+ knowledge requests
- 🧠 Over 20 recruiters trained through TA.guru’s technical and recruiter enablement sessions
- 📈 Senior consultants regained ~8–10 hours per week
- 🌍 Market insights integrated into 25+ client proposals and BD presentations
- 🔁 100+ Assets added to Knowledge base for ongoing use
“With TA.guru our team can quickly learn to recruit for any IT role in their market, even if they don’t have a technical background. The easy-to-understand knowledge base and in-the-moment coaching help our team upskill faster and deliver more effectively for our clients.”
— Serena Pook, Robert Walters
“I’d recommend TA.guru as a solution. It has a variety of features across job descriptions, interview questions, search strings, and more — making it incredibly easy to access information quickly.”
— Recruiter Academy Director, Robert Walters
In Summary
The Robert Walters x TA.guru partnership highlights how recruiter enablement and on-demand knowledge can transform RPO delivery.
By combining training, consulting, market intelligence, and real-time support, Robert Walters empowered its recruiters to perform at a higher level, reduced time-to-productivity, and allowed senior consultants to focus where they add the most value — delivering for clients and driving growth.
About Robert Walters
Robert Walters is a global specialist professional recruitment and recruitment process outsourcing (RPO) firm. Founded in 1985 and headquartered in London, UK, the company operates across 30+ countries, supporting clients ranging from startups to leading multinationals.
Through its RPO and talent consultancy divisions, Robert Walters delivers scalable hiring solutions, workforce intelligence, and recruitment excellence for clients worldwide.
Key Facts:
- Employees: ~4,000+
- Industry: Professional Services / Recruitment Process Outsourcing (RPO)
- Headquartered: London, United Kingdom
- Global presence: 30+ countries
- Annual revenue: ~USD 1.5 billion+
