Case study

How a Global RPO provider leveraged to enable junior onboarding and focus senior staff on revenue-generating activity

September 18, 2023

“With our team can quickly learn to recruit for any IT role in their market, even if they do not have a technical background.‘s easy-to-understand technical recruiting knowledgebase along with their in-the-moment technical coaching will help our team upskill faster ensuring we deliver to our customers.” – Serena Pook 


The challenge

Imagine being a global provider of outsourced recruitment and consultancy solutions. You have agreements with a huge variety of leading companies with agreed-upon targets and service levels.

You consistently take on junior recruiters who need to be onboarded and upskilled so they can deliver for clients. Still, you don’t want your senior recruiters’ time being taken answering questions and closing their knowledge gaps.

This is the challenge faced by one of our clients as they look to compete and continue to grow in the highly competitive outsourced recruitment space. They were looking for an edge to help them win bids and mitigate potential risks when ramping up new employees to client accounts.

The Solution 

This global outsourced recruitment and consultancy provider partnered with to act as their recruiter enablement solution and knowledge triage system for junior recruiters upon exiting their own recruiter academy. acted as an always-on knowledge resource for their recruiters by providing access to the self-service knowledge base and through assisted virtual microcoaching as recruiters identified areas they needed new knowledge.

The Results

Improved Junior Recruiter performance and onboarding improved individual recruiter performance and decreased their time to productivity. Junior recruiters were empowered with knowledge and were able to more effectively identify and engage with strong candidates.

Associate Recruiter
“ has given me a better understanding of the roles I’m working as well as growing my knowledge of the wider tech space allowing to target the right candidates for the roles I’m working”

Senior staff focus on revenue-generating activities reduced the burden placed upon senior staff in the company as questions were triaged through instead of being asked of them. This allowed these senior recruiters to focus on delivering on their own revenue-generating activities and targets.

Knowledge-first culture
Recruiters and employees of all levels are adopting a knowledge-first approach through partnering with This is seen across candidate sourcing, market mapping, client engagement and status updates, role intake meetings and more.

A growing knowledge resource captured and collated knowledge across client companies, specific queries, market insights, and beyond. In addition to this, was able to build out more general knowledge based on recruiter requests.  This will serve as a company resource and corporate memory for current and future recruiters and projects.

Recruiter Academy Director
“I’d recommend as a solution. It has a variety of features across job descriptions, candidate interview questions, boolean search strings, and more and makes it very easy to access information quickly

Case Studies

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